PRIVACY POLICY
Privacy Policy — NorBrook Construction
At NorBrook Construction, we are committed to protecting your privacy — as a visitor to this website and as our customer. To our visitors and customers, we make this pledge:
NorBrook Construction owns the information collected on this website. We will not sell, share, trade, lease, rent, transmit, or otherwise disclose your personally identifiable information to any third party you have not authorized to receive it, except as described in this Privacy Policy.
Information Collection
We ask for your personal information when you request an estimate, schedule a consultation, hire us for a project, or email us from this website. Depending on the work you are requesting, we may ask for your name, mailing address, phone number, and email address, along with details relevant to that work — such as information about your home, property, project site, or business.
When you hire us for a project, we provide this information to the subcontractors, suppliers, and service partners who need it to complete your work. We keep a record of your information at our Maple Plain office so we can provide you with customer service. Our team members are instructed to protect the privacy of every customer and to keep personal information secure.
When you send us email from this website, you also provide certain personally identifiable information, such as your email address.
Project Photos and Media
In the course of our work, we may photograph or record video of project sites, including completed work on your property. We may use these images in our portfolio, on this website, and in marketing materials. We do not publish your name, address, or other identifying information alongside project images without your permission. If you would prefer that images of your project not be used, let us know at 763-237-5114 or admin@norbrookconstruction.com and we will honor that request.
Payment Information
Payments for your project are made directly to NorBrook Construction. You may pay by credit card or personal check. If you pay by credit card, your card information is removed from our records once the payment has been authorized; we do not retain your credit card information. When you are directed to a third-party financing or payment portal from this website, that transaction is governed by that provider's own privacy and security practices.
Financing
If you choose to apply for project financing through a lending partner we work with, the information you submit for that application is collected and processed by that lender under its own privacy policy and security practices, not ours. We do not receive or retain the financial account details, credit history, or underwriting information you provide to a lender. We may receive confirmation of whether financing was approved and the amount available for your project.
Consent for Communications
By providing your contact information through our website, you consent to be contacted by NorBrook Construction by phone, text, or email for service updates, project information, or marketing purposes. Automated technology may be used for these communications.
You are not required to provide consent as a condition of purchasing any service. You can withdraw your consent at any time by contacting us at 763-237-5114 or by following the opt-out instructions provided in the message.
Opt-Out Options
You can opt out of marketing communications at any time by:
- Replying STOP to any text message.
- Clicking the Unsubscribe link in a marketing email.
- Contacting us directly at 763-237-5114 or admin@norbrookconstruction.com.
Automated Communications
We may use automated technology to contact you by phone or text for purposes related to your project, service updates, or marketing. By submitting your information, you consent to receive these communications. You can opt out at any time as outlined above.
Telephone Consumer Protection Act (TCPA)
NorBrook Construction complies with the TCPA, which requires appropriate consent before contacting you by phone or text for marketing purposes. By submitting your contact information on our website, you consent to these communications, as described in this Privacy Policy.
Text Messaging Consent
If you opt in to receive text messages from NorBrook Construction, you may receive recurring messages including estimates, project updates, scheduling notifications, and follow-ups. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe. Consent is not a condition of purchase.
Mobile information collected through our text-messaging opt-in will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors who support our messaging services, such as our messaging platform provider, solely to deliver those messages.
Data Retention
NorBrook Construction retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. If you would like your data deleted, please contact us at 763-237-5114.
Cookies
A cookie is a small piece of data stored on a visitor's device while they are visiting a website. We may use a short-lived cookie when you visit this site, only to distinguish one visitor from another during a particular session — the period of active use while that visitor is linked to our server. We may use cookie technology during a session to carry your input forward through the estimate request process, so you can enter your information once and have it appear later in the process. No personally identifiable information is stored in the cookie.
The cookie expires and is deleted when you close your browser, or after a period of inactivity on our website. A returning visitor is issued a new cookie for the new session and is not recognized as a visitor from a previous visit.
Affiliated Companies
NorBrook Construction is affiliated with and under common ownership with Variant Insurance Group. The two companies may engage in transactions with each other and may work with the same client on different matters. We do not share your personal information between these companies for marketing purposes without your authorization, and mobile information collected through our text-messaging opt-in is never shared with affiliates for marketing or promotional purposes.
Third-Party Links
This website may contain links to third-party websites that are not controlled by NorBrook Construction, including financing partner websites, supplier and manufacturer websites, and payment pages. These links are provided as a convenience, and you use them at your own risk. We are not responsible for the content of third-party websites, nor for their privacy policies or practices. This Privacy Policy applies only to information we collect while you are in a session with our website. If you follow a link to a third-party website, we encourage you to review that website's privacy policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time and reserve the right to make changes without providing advance notice.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
NorBrook Construction
5159 Main Street East, Suite 200, Maple Plain, Minnesota 55359
Office: 763-237-5114
Email: admin@norbrookconstruction.com